Privacy policy
“Here at TIP, your privacy is just as important as our service.”
TIP Website Privacy Policy
TIP’s Website Privacy Policy was last updated on 1 December 2025.
Safeguarding the privacy of visitors of our website www.tip-used.com (the “Website”), is important to TIP. Therefore, we have adopted this policy (the “Privacy Policy”), which describes how we collect, use, disclose, transfer and store your personal data. Please take a moment to read our privacy notice and let us know if you have questions.
The TIP Trailer Services Group of Companies is made up of different legal entities. This Privacy Policy is issued on behalf of TIP Trailer Service Management B.V. (“TIP”), which is the so-called ‘controller’ responsible for the processing of your personal data in this context. When we mention TIP, we, us, or our in the Privacy Policy, we are referring to the relevant company of the TIP Group.
- Personal data collection and use
Personal data is information that relates to an identified or identifiable natural person. It does not include anonymous data or data related to legal entities.
The Website aims to facilitate connections between buyers and sellers for used trailers and trailer parts. In that context, you may be asked to provide your personal data to contact TIP or companies affiliated with TIP, which can exchange personal data and use for that purpose, it in accordance with this Privacy Policy. You are not required to provide the personal data we ask for. However, if you choose not to do so, we may not always be able to offer you our products or services, answer any questions you may have or process your application.
- The personal data collected by TIP
When you create a TIP ID, request a trade credit, purchase a product, contact us or participate in an online survey or use certain other services or features of the Website, we may collect personal data about you.
TIP uses your personal data only for specific, explicit and legitimate purposes. In the table below, you will find an overview of the purposes for which we collect your personal data, the categories of personal data collected, the source thereof, on which legal ground(s) we process your personal data and how long we retain your personal data. Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you in advance and we will explain the legal basis which allows us to do so.
| Purpose | Categories of personal data | Source | Lawful basis for processing | Retention period |
|---|---|---|---|---|
| Processing the “contact us” and “get more information” forms and answering your request |
| Webform (filled in by you) | Legitimate interest to answer requests from contact persons | 1 year |
| Including you in our direct marketing communications |
| Webform (filled in by you) | Consent to send direct marketing to prospects having agreed to receive such communications / Legitimate interest to include your contact details in our CRM software to follow up on our prospects | 1 year |
| Website monitoring (identification of organisations visiting the Website, compiling statistical data on the use of the Website and tracking how users navigate through the Website to evaluate and improve the Website) |
| Collection of data from your device upon connection to the Website and from cookies | Legitimate interest to monitor activity on our Website, generate statistics and improve the Website on that basis | 1 year |
| Ensuring safety and security of the Website |
| Collection of data from your device upon connection to the Website and from cookies | Legitimate interest to process your data to detect, react to and prevent activities threatening the accessibility, integrity and security of the Website | 1 year |
| Protecting our legitimate business interest and legal rights by enforcing our contracts and other legal rights, safeguarding intellectual property, managing business operations and preventing misuse or misconduct |
| Webform (filled in by you) and Cookies | Legitimate interest to enforce our contractual terms and legal rights (including intellectual property rights) in a court of law or before any other regulatory body, plan our business activities and allocate the appropriate resources, and take action against misuse and misconduct affecting our Website | 5 years |
| Processing data necessary to provide the website functionalities and related services as well as managing and governing the relationship of the parties under the Contract |
| Webform (filled in by you), Cookies and communication means (WhatsApp messages, emails) | Contractual necessity and legitimate interest to manage and administer contractual relationships, including contract performance, monitoring compliance with contractual obligations, maintaining records of contractual communications, processing payments and billing, and ensuring proper governance of business relationships in accordance with agreed terms and conditions | 5 years after the end of the relationship |
| Collecting, moderating, and publishing reviews |
| Communication means (emails) | Consent | As long as the data remains relevant for marketing or customer information purposes, with a maximum of 7 years |
| Accounting, bookkeeping, and billing |
| Invoices and communication means (WhatsApp messages, emails) | Necessary to comply with legal obligations related to tax and accounting | 7 years |
TIP will only disclose your personal data to the service providers operating the Website, managing our Website’s CRM, handling our accounting, bookkeeping and billing, and other parties who assist us in operating our Website, conducting our business, or serving our users. We will not disclose your personal data to any other third party, except where you have given your consent or where TIP is authorised or required to do so by law or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend TIP’s legal rights.
We will only process your personal data for the period indicated above, unless we are subject to a legal requirement to retain such personal data for a longer period. After this retention period, we will either delete or anonymise your data.
- Cookies
Some of your personal data may be collected using cookies and similar tracking technology, as further explained in our Cookie Policy.
- Security
TIP uses up-to-date data storage and security measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. All TIP’s employees and any third parties it engages to process your personal data are obliged to respect the confidentiality of your data.
- Your rights
As an individual, the data protection law gives you rights which you can exercise in relation to your personal data under certain circumstances. These are the rights to:
- request access to your personal data and request certain information in relation to its processing;
- request the rectification of your personal data;
- request the erasure of your personal data;
- request the restriction of the processing of your personal data;
- object to the processing of your personal data;
- withdraw your consent to the processing of your personal data at any time; and
- request the portability of your personal data (i.e. its transfer to a third party).
Please note that you have the option to opt out of receiving any further marketing materials by contacting us via the email address below, responding to any direct marketing email by writing “unsubscribe” in the subject line or by clicking on the “unsubscribe” link found at the bottom of our emails and newsletters.
If you want to exercise any of these rights, please contact us at dataprivacy@tip-group.com. You also have the right to file a complaint about our collection and use of your personal data with the competent data protection authority.
- Contact information
The processing of personal data in the framework of this Website is done under the authority of the controller, TIP.
TIP has a Data Protection Officer (DPO), Mr. Curt Fall, who can be contacted by email at dataprivacy@tip-group.com .
All email messages sent to and from TIP may be monitored to ensure compliance with internal policies and to protect TIP’s interests.
- Change to this privacy policy
This Privacy Policy is effective as of the date above. The Privacy Policy may be amended from time to time, so please check it regularly. Any material changes to this Privacy Policy will be clearly indicated on the Website’s home page.